DELIVERY POLICY

Orders of £60 including VAT or under will be charged £5.99 carriage, all orders over £60.00 including VAT are delivered carriage free to Mainland UK, please note some areas including Scotland(post codes PH,PA,KA,AB,DD,KW,IV,HS,ZE), Isle of Wight and the Isle of Man are at extra carriage.

Try to include your mobile phone number in the checkout area so that our delivery drivers can contact you should they need any further assistance or clarification in delivering your order.

Generally all items are shipped via our carriers and this is 98.5% next working day service Monday to Friday, Saturday & Sunday are usually non-delivery days.

Please ensure you leave detailed information if your delivery address is hard to find or a new housing development. If you know there is a possibility of missing the delivery, you can at the checkout stage leave instructions for the delivery driver to leave without signature and place your goods with a neighbour or in a discreet place out of sight for your later retrieval. Please be aware that if you do instruct us to leave without signature, you will be responsible if you later find your parcel has been lost or stolen.

Excess Shipping charges may apply for certain items especially non stock items, and this will be calculated according to size & weight, specific items including filter sand already have extra carriage built in to the pricing structure, but will still incur £5.99 charge if below our minimum order value. If delivery is attempted 3 times by our carriers, and delivery has failed, the goods will be returned to us, and an additional charge will apply for re-delivery. If you decide you no longer require the goods after a failed delivery attempt, there will be a minimum £40 administration charge deducted from any refund to cover shipping & handling, and up to a 50% restock charge for the goods.

All off-shore delivery services are offered at an increased rate for outside UK mainland plus any additional weight charges if they apply to the products once ordered. We will always contact you to inform you of any variation to the shipping costs, before proceeding with your order.

If you are unable to thoroughly check your delivery upon receipt, sign for it as UNCHECKED. If the package is damaged in any way, no matter how small, please sign for it as DAMAGED. We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as UNCHECKED or DAMAGED. If you sign for a delivery as OK, which you later find to be damaged, our carriers WILL NOT accept liability and you will be charged for the damaged items, in this case a delivery charge for replacement items could be applicable. It is ALWAYS best to sign for your delivery as UNCHECKED or make sure you check your delivery BEFORE you sign for it as being received OK. If you are unable to check your delivery before signing for it, sign for your delivery as UNCHECKED or if the package is damaged in anyway, no matter how small, please sign for it stating DAMAGED. We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as DAMAGED. If you sign for a delivery which you find at a later date is damaged, our carriers WILL NOT accept liability and you may be charged for the damaged items if we cannot claim from the carriers, In this case a delivery charge for replacement items WILL be made. By completing your order you agree to abide by these instructions to check your delivery and sign for it accordingly as either OK, UNCHECKED or DAMAGED. If you have signed for your goods as DAMAGED you must notify us by telephone within 7 days of the original delivery date. This communication must also be backed up in writing via recorded delivery within the same 7 days. Once we have been notified of the damaged goods, you will be given a specific reference number. Please note some areas including Scotland (post codes KW,IV,HS), Isle of Wight, Jersey, Guernsey and the Isle of Man will need extra carriage. Please note electrical goods are available for UK use only.