You may cancel your order by giving us notice of cancellation within 14 days after the date of delivery, exclusion's to this policy are Above Ground Pools, Spas, D.I.Y Pool Kits, Coping Stones, Gas/Oil Boilers & all associated spares, Pool Liners, Paint or any other specifically special orders, these will incur a 30% - 50% restocking charge. Chemicals by the very nature of the goods cannot be returned. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. All deposits processed for all special order goods will also be non-refundable, and you may be required to pay a further cancellation charge, if your deposit does not equal the restocking charges.

For any returns or information please contact Info@howardshydrocare.com stating your order/ref No. and any other information regarding your return.

At our discretion we may accept goods returned to use unwanted outside of the 14 days, but no more than 28 days from the date of purchase, but these goods will be subject to a 50% - 75% restocking charge, subject to the condition of the returned goods.

On cancellation, you must return the goods to us at your cost, the goods should be returned with the original packing in good condition to avoid the goods being damaged on their return journey. All electrical goods must be returned unopened, unused as we cannot warranty any electrical goods which may have been damaged due to use. If the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier, and all warranty decisions will be issued by the manufacturer/UK importer, before any warranty refunds can be validated & processed.

If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

If you instruct us to leave your goods without signature, i.e. an unattended delivery, the responsibility falls on you to ensure a safe delivery site. We will not be held responsible for lost items if your delivery instructions have been passed to our carrier. For all above ground pools especially wooden pools, we require that you ensure an able bodied person meet and assist with the delivery.

All dimensions displayed for each product are meant as a guide only, and if you require exact measurements, please contact us via post, telephone, fax or email. Above ground pools, in particular splasher/quick up pools can vary slightly in size to that shown, as these sizes are meant as a general overall guide to the size of the pool. Water depths can vary; depending on the level you fill the pool. Diving is strictly prohibited in above ground pools. All pumps & electrical heating devices should always be switched off when using Above Ground Pools to remove the risk of electric shock. All Pumps & electric heaters should be located at least 2 metres away from the water’s edge, or be secured in a locked, waterproof enclosure.