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Privacy Policy

Privacy Policy – Howards Hydrocare Ltd

Last updated: 27 January 2026

1. Who we are

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Data Controller:

Howards Hydrocare Ltd

Registered address: Unit 1 Hillgrove Business Park, Nazeing Road, Nazeing EN9 2HB

Email: info@howardshydrocare.com

Telephone: 01992-893389

 

We are responsible for deciding how your personal data is collected, used and stored.

2. What information we collect

We may collect and process the following personal data:

 

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and purchase history

  • Account login details (if you create an account)

  • Marketing preferences

  • IP address and website usage data (via cookies)

 

Payment information:

Payments are processed securely by third-party payment providers. We do not store or have access to your full card details.

3. How we collect your data

We collect data when you:

 

  • Place an order (online, in-store, or by phone)

  • Create an account on our website

  • Contact us by email, phone, or contact form

  • Subscribe to marketing communications

  • Browse our website (via cookies and analytics)

4. How we use your information

We use your personal data to:

 

  • Process and fulfil orders

  • Manage deliveries and collections

  • Respond to enquiries and customer service requests

  • Manage customer accounts

  • Send order confirmations and service communications

  • Send marketing communications (only if you have opted in)

  • Improve our website, products and services

  • Meet legal and accounting obligations

5. Legal basis for processing your data

Under UK GDPR, we rely on the following lawful bases:

 

  • Contract: to fulfil orders and provide services

  • Legal obligation: for tax, accounting and regulatory purposes

  • Consent: for marketing communications

  • Legitimate interests: to improve our business, prevent fraud, and enhance customer experience

6. Marketing communications

You will only receive marketing emails from us if:

 

  • You have opted in, or

  • You are an existing customer and the marketing relates to similar products or services (you can opt out at any time)

 

You can unsubscribe at any time by:

 

  • Clicking the unsubscribe link in emails

  • Contacting us directly

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7. Sharing your data

We do not sell your personal data.

 

We may share your data with trusted third parties, including:

 

  • Payment providers

  • Delivery and courier services

  • Website hosting and IT service providers

  • Email marketing platforms

  • Professional advisers (accountants, legal)

 

All third parties are required to keep your data secure and only use it for the agreed purpose.

8. Cookies

Our website uses cookies to:

 

  • Enable core website functionality

  • Remember items in your shopping basket

  • Analyse website traffic and performance

 

Some cookies are essential. Others require your consent.

 

You can manage or withdraw cookie consent via your browser settings or our cookie banner. For more information, please see our Cookie Policy.

9. How we protect your data

We use appropriate technical and organisational measures to protect your data, including:

 

  • Secure servers

  • Encrypted connections (SSL)

  • Restricted access to personal information

10. How long we keep your data

We retain personal data only as long as necessary:

 

  • Order and invoice data: 6 years (HMRC requirements)

  • Customer accounts: until account deletion

  • Marketing data: until consent is withdrawn

  • Enquiry data: up to 12 months

11. Your rights

Under UK GDPR, you have the right to:

 

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

ICO website: https://ico.org.uk

 

To exercise your rights, please contact us using the details above.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

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