Orders of £60 including VAT or under
will be charged £5.99 carriage, all orders over £60.00 including VAT are
delivered carriage free to Mainland UK, please note some areas including
Scotland(post codes PH,PA,KA,AB,DD,KW,IV,HS,ZE), Isle of Wight and the Isle of Man
are at extra carriage.
Try to include your mobile phone
number in the checkout area so that our delivery drivers can contact you should
they need any further assistance or clarification in delivering your order.
Generally all items are shipped via
our carriers and this is 98.5% next working day service Monday to Friday,
Saturday & Sunday are usually non-delivery days.
Please ensure you leave detailed
information if your delivery address is hard to find or a new housing
development. If you know there is a possibility of missing the delivery, you
can at the checkout stage leave instructions for the delivery driver to leave
without signature and place your goods with a neighbour or in a discreet place
out of sight for your later retrieval. Please be aware that if you do instruct
us to leave without signature, you will be responsible if you later find your
parcel has been lost or stolen.
Excess Shipping charges may apply for
certain items especially non stock items, and this will be calculated according
to size & weight, specific items including filter sand already have extra
carriage built in to the pricing structure, but will still incur £5.99 charge
if below our minimum order value. If delivery is attempted 3 times by our
carriers, and delivery has failed, the goods will be returned to us, and an
additional charge will apply for re-delivery. If you decide you no longer
require the goods after a failed delivery attempt, there will be a minimum £40
administration charge deducted from any refund to cover shipping &
handling, and up to a 50% restock charge for the goods.
All off-shore delivery
services are offered at an increased rate for outside UK mainland plus any additional weight charges if they apply to the products once
ordered. We will always contact you to inform you of any variation to the shipping
costs, before proceeding with your order.
If you are unable to thoroughly check
your delivery upon receipt, sign for it as UNCHECKED. If the package is
damaged in any way, no matter how small, please sign for it as DAMAGED. We
CANNOT CLAIM from our carriers for any damaged items that have not been signed
for as UNCHECKED or DAMAGED. If you sign for a delivery as OK, which you
later find to be damaged, our carriers WILL NOT accept liability and you
will be charged for the damaged items, in this case a delivery charge for
replacement items could be applicable. It is ALWAYS best to sign for your
delivery as UNCHECKED or make sure you check your delivery BEFORE you
sign for it as being received OK. If you are unable to check your
delivery before signing for it, sign for your delivery as UNCHECKED or if the
package is damaged in anyway, no matter how small, please sign for it stating
DAMAGED. We CANNOT CLAIM from our carriers for any damaged items that have not
been signed for as DAMAGED. If you sign for a delivery which you find at a
later date is damaged, our carriers WILL NOT accept liability and you may be charged for the damaged items if we cannot claim from the carriers, In this case a delivery charge for replacement items WILL be made. By completing your order you agree to abide by these instructions
to check your delivery and sign for it accordingly as either OK, UNCHECKED or
DAMAGED. If you have signed for your goods as DAMAGED you must notify us by
telephone within 7 days of the original delivery date. This communication must
also be backed up in writing via recorded delivery within the same 7 days. Once
we have been notified of the damaged goods, you will be given a specific
reference number. Please
note some areas including Scotland (post codes KW,IV,HS), Isle of Wight,
Jersey, Guernsey and the Isle of Man will need extra carriage. Please note electrical goods are available for UK use only.